24-Month Comprehensive Warranty
1. Overview
We want you to sleep soundly—literally and figuratively. Every bed frame we sell is backed by a single, no-nonsense 24-month warranty that covers defects in materials and workmanship from the date you purchase it.
2. Duration & Territory
| Item | Details |
|---|---|
| Length of cover | 24 calendar months (730 days) from the date shown on your receipt. |
| Territory | Valid in the country where the frame was originally bought. |
| Original purchaser | Cover applies only to the first retail purchaser and is not automatically transferable if the bed frame is resold or gifted. |
3. What the Warranty Covers
- Structural components – side rails, headboard posts, footboard, centre support.
- Metal fixings & hardware – bolts, brackets, centre support legs.
- Factory-installed finishes – paint, stain, or powder-coat that peels or blisters due to manufacturing fault.
- Moving parts (for adjustable models) – hinges and gas lifts that fail through normal residential use.
- Labour & replacement parts – we will supply equivalent parts and pay reasonable labour costs if repair is needed during the first 12 months; from months 13–24 we still provide all parts free of charge, and you pay only any labour or call-out fees (we’ll quote these before work begins).
4. What the Warranty Excludes
- Normal cosmetic wear (minor scratches, nicks, natural colour changes).
- Damage caused by:
• incorrect assembly or over-tightening of bolts
• use of incorrect or unsupported mattress sizes
• commercial, rental, or institutional use
• excessive humidity, mould, or water ingress
• accidents, abuse, or moving house without proper disassembly and packing. - Mattresses, bedding, electrical components, or any accessory unless expressly stated on the product page.
- Any unauthorised repairs or modifications.
Your statutory rights under the Consumer Rights Act 2015 are not affected.
5. Conditions for Warranty Validity
- Proof of purchase (digital or paper receipt) must be provided.
- The bed frame must be assembled and used strictly in accordance with the instruction manual supplied.
- The frame must be located indoors in a dry, climate-controlled environment.
- All bolts must be checked and re-tightened after 30 days of first use and at least every six months thereafter.
6. How to Make a Claim (Step-by-Step)
- Photograph the issue – wide shot + close-ups.
- Email [email protected]
- Order number / receipt
- Photos (maximum 10 MB per email)
- Short description of the fault, when you first noticed it, and any troubleshooting already attempted.
- Response time – we aim to reply within 2 business days.
- Assessment – we may request additional photos or a virtual video inspection.
- Resolution – one of the following, at our discretion:
- Free replacement part(s) shipped within 5-7 working days.
- On-site repair appointment at a mutually convenient time.
- Full frame replacement if repair is impractical.
- Turnaround target – most issues are resolved within 14 days of approval.
7. Shipping & Returns
- Replacement parts are sent via a tracked courier service at no cost to you.
- If we need the defective part back, we will provide a prepaid return label.
- Frames approved for replacement must be disassembled and packaged by the customer unless otherwise agreed.
8. Availability of Parts After Warranty
We keep spare parts for at least five years after a model is discontinued. After the warranty period, these parts are available at cost plus postage.
10. Contact
Customer Service (UK)
• Email: [email protected]
• Telephone: 0800 368 7388 (Mon–Fri 10:00–14:00)
If anything is unclear or you need assistance, please reach out—our team is here to help you enjoy your bed frame with complete confidence for years to come.