This website is operated by PASCAL RETAIL LTD trading as PASCAL BEDS UK (referred to as us or we). As a user of this website (also referred to as the buyer) you acknowledge that any use, including any transactions that you make, is subject to our terms and conditions.
- When ordering with pascalbeds.co.uk you consent to us sending you special offers & promotions by email.
- The contract between us and the buyer shall be on these terms to the exclusion of all other terms and conditions.
The following terms govern the use of one or more of the following websites by you: pascalbeds.co.uk. Terms which are specific to the use of this site are set out at the end of these terms and comprise part of them and are incorporated into them.
The information contained in this Site, including but not limited to the rules that govern the use of the Site, may be subject to change. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules, as changed. Your confirmation of acceptance will be sought in respect of any changes which substantially affect your position under these terms.
If we accept your order, we will send you a confirmation of this by email. The receipt of an email order confirmation by you constitutes our acceptance of an order and the conclusion of a contract between us to sell the goods you have ordered, subject to these terms. Whereas, following such acceptance, pascalbeds.co.uk will always seek to meet the requirements of your order, there may be circumstances following confirmation where we are unable to ship products due to unavailability (of which we were not aware at the time of confirmation of the order) . If that is the case, we will notify you as soon as possible and will refund the money for the unavailable products back onto your card or into your account. If the payment process has not begun at that time, the money for such products will not be taken out of your account or from your card. pascalbeds.co.uk acceptance is therefore subject to the availability of products following the receipt of the confirmation email by you. Equally, while pascalbeds.co.uk endeavours not to make any errors on its website and to ensure that its descriptions, details and dimensions of its products, its prices and other information about pascalbeds.co.uk or its products, are accurate and up to date, errors can occur. If we identify an error that materially impacts your confirmed order, we will notify you as soon as possible and will provide you with the option of cancelling your order in full or the part(s) of your order affected by the misinformation. If you make such a cancellation, the money for the cancelled part of your order will be refunded to your account (or will not be taken at all if the payment process has not begun at that time). Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and pascalbeds.co.uk reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
All Site design, text, graphics, and the selection and arrangement thereof are pascalbeds.co.uk, all rights reserved, or in the case of product material, all text and graphics are Copyright protected by the original owner, all rights reserved. Permission is granted to you to copy electronically and to print in hard copy portions of this Site for the sole purpose of using this Site as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Site-including reproduction for purposes other than noted above, modification, distribution, or reproduction-without the prior written permission of pascalbeds.co.uk is strictly prohibited.
If you choose to pay a deposit for your order then you must be aware that the deposit is non refundable if you choose to cancel your order or return the product at a later date. Deposits will be refunded if we cancels your order due to unavailability of a product or a pricing or offer error.
Discount Codes are restricted to one per customer, per order. Any order that attempts to combine coupon codes in order to gain a greater discount will be cancelled and refunded. Discount codes are solely at the discretion of us and we reserve the right to withdraw any special offer or coupon code at any time.
Any alterations made to orders may incur extra charges which will be taken according to the alteration.
Delivery costs are non-refundable for any reason. While we will do our best to accommodate any delivery requirements and dates, pascalbeds.co.uk cannot guarantee that these requests or requirements will be met. Special requirements and any delivery restrictions should be stated at the checkout in the notes section or you should inform members of staff at pascalbeds.co.uk as soon as you place your order. In the unlikely event of damage being caused to your property by the delivery team, pascalbeds.co.uk will not accept responsibility for any damages or expenses.
Please note that drivers can only deliver to your house or flat’s front door unless you have selected the assembly option. Please measure the stairways correctly, in case the bed cannot get through the stairways the driver will not accept the return of the bed/mattress.
We shall not be liable for any loss, economic loss of profit or otherwise, arising directly or indirectly from any delay in the delivery of the goods.
If you are unable to accept the delivery, please inform us within 1 hour of the dispatch email/text being sent to you. If you are unable to receive the delivery on the day without informing us beforehand, there will be a charge of £60 for redelivery to your address.
Please note that adverse weather conditions may delay your delivery.
The fitting service offered on our website includes taking the bed to a room of your choice and assembling the bed. This does not include dismantling any of your current beds or taking away the old bed or the packaging of the new bed.
For your house, please measure the stairways and doors correctly, in case the bed cannot get through the stairways the driver will not accept the return of the bed/mattress.
A comprehensive 90-day warranty for a bed frame means that we stand behind the quality and craftsmanship of our product and will repair or replace any parts of the bed frame that are found to be defective within 90 days of the purchase date. This type of warranty is meant to give our customers peace of mind and assure them that we are committed to delivering a high-quality product.
A part replacement warranty for up to 2 years means that we will continue to support our customers even after the initial 90-day warranty period has ended. If any part of the bed frame fails within 2 years of the purchase date due to a defect in materials or workmanship, we will provide replacement parts to our customers at no additional cost. This helps to ensure that our customers can continue to enjoy their bed frames for years to come.
It’s important to note that these warranties do not cover damage caused by normal wear and tear, misuse, or improper assembly. They are also subject to certain terms and conditions, which our customers should be aware of before making a purchase. We encourage our customers to read the fine print and understand the limitations of the warranty before making a decision.
Cancellation and Returns
What do I do if my goods arrive damaged or missing?
First of all, please check over your goods on delivery to ensure that the packaging is intact and all items are in good condition before you sign for them. Quick ways of identifying any damages when accepting your goods are to check the boxes and plastic packaging for any tears, indents or crumpled areas, which can often identify damage. Pascal Beds allows all damages to be reported within 24 hours of delivery via email.
Should you change your mind about your purchase, we have a 14-day cooling-off period in which you can cancel your order, we will need written communication (Email or letter) from yourself ‘customer’ within this time period in order to cancel.
Any custom-sized beds are non-returnable and non-refundable. This includes a custom-size headboard, a custom-size footboard or custom-size side rails.
In line with our returns policy, your item(s) needs to be:
- In its original packaging (with the tags)
- In a resaleable condition
- With its proof of purchase
- You’ll also need to return any free items that came with the product.
- For repackaging purposes, we can only accept a return for an item that is in the original packaging in a condition suitable for resale. Any items that are used or assembled cannot be accepted for a return.
Once the 14 days cooling-off period has been exceeded you will not be able to cancel your order or return your bed. Any manufacturing fault needs to be reported within these 14 days.
If the product is being returned because the customer has ordered the incorrect size and in the case of a product not being faulty there will be a charge of £175 to cover the admin, onward delivery and refund process.
Please order FREE Fabric Samples before your purchase if you are unsure of the colour. We will not accept a return once the bed has been delivered and you dislike the colour or material.
The product can be returned at the customer’s own cost within 14 days. If the product is cancelled before being dispatched then there will be a £75 charge to cover the admin fee & the cost of refunding money back onto a card. If delivery cannot be made on the day requested due to access issues or unforeseen circumstances we will attempt a re-delivery at your request on a specific day for a charge of £50.00 per pallet. If you have any queries then please email us at [email protected]
All returned/exchanged products (including the boxes) must be in their ORIGINAL CONDITION and they must be in their ORIGINAL PACKAGING. N.B. – DO NOT TAPE UP, OR WRITE ON BOXES. They must also be suitably packaged. Customers are advised to obtain and complete a ‘certificate of postage’ form stamped by the Royal Mail or Any other courier company before returning the bed. Responsibility of the goods remains that of the customer until safely received by Pascal Retail Ltd. accepts no liability for goods lost in transit back to our warehouse.